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Retention Management And Metrics

Employee Turnover And Retention Briefings Abstract: 19

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How Retailers Can Reduce Employee Turnover [Grocery Headquarters] Friday 02/20/04 2:11 AM

High Turnover in supermarkets and retail stores can create for a negative experience for customers.

The cost of employee turnover for the typical supermarket is $189,977 annually.

Even though part time retail positions are often filled with students and seniors, analysts insist that retailers should not use this as an excuse for high levels of employee turnover.

One of the best ways to control turnover is to identify how employees perceive the work environment. Some areas to look at include managerial support, reward practices and training programs. Exit interviews and employee surveys can be used to gauge employee satisfaction levels.

To improve employee retention, supermarkets should make sure that employees understand that there is an opportunity for career advancement in the grocery industry. Targeting high potential employees and encouraging them to enter the food service industry can pay off with long term employees and future managers.

For those employees who are not interested in career advancement, training programs can keep the job interesting and rewarding. A pleasant work environment and friendships on the job can also be key in retaining employees long term.

To support a pleasant work environment, the number one thing retailers can do is improve the supervisory skills of managers. Many employees in retail are promoted into supervisory positions without being given adequate management training. Effective management skills can create an environment that fosters employee retention while poor management often drives employees away.
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