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Retention Management And Metrics

Employee Turnover And Retention Briefings Abstract: 3

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"Back to Basics" Approach Key to Improved Employee Retention in IT Workers [Channel Zone] Saturday 12/13/03 10:52 PM

Training, Communication, Leadership and Environment are the areas to focus on to improve employee retention among IT workers according to Dean Lane, senior director of Information Technology at Symantec Corp.

Lane calls for a solid, individual training plan that is "explicit, relevant and comprehensive."
With respect to communication, Lane offers several simple ideas for clear, accurate and continual communication. Among those ideas is holding periodic "skip level" meetings that allow small groups of employees to meet and communicate with their manager's manager.

For leadership, Lane reminds us that IT professionals are generally skilled, talented and educated, and responsible. While they don't need someone managing them every step of the way, they can benefit from management that helps them understand their role and contribution within the organization.

IT employees' environment is affected by their particular manager's management style. Lane identifies 5 common management style. Positive morale and increased employee retention can best be achieved by the management style Lane calls "High Performance Team Management." In this kind of management, the manager involves employees in establishing their work strategies and conditions.

Using Lane's techniques you can work to create and retain highly skilled IT professionals.
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