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Retention Management And Metrics

Employee Turnover And Retention Briefings Abstract: 44

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Exit Interviews Reveal Managers Top in Job Skills; Lacking in Managerial Abilities [Nobscot Corporation] Wednesday 10/13/04 5:01 PM

Exit interview results reveal that employees view their supervisor as being skilled at their job but lacking in managerial capabilities. Nobscot Corporation analyzed the results of over 10,000 exit interviews and found that 70% of employees rated their supervisor's job skills as favorable or most favorable. Alternatively only 54% rated their supervisors as providing the appropriate level of praise and rewards and 53% rated their supervisor favorably for delivering the appropriate level of reprimands.

"The results of this analysis remind us that we too often promote skilled professionals into supervisory roles without providing the appropriate degree of managerial training," stated Beth N. Carvin, CEO of Nobscot Corporation. "Smart companies are looking at innovative approaches such as mentoring that can help new managers come up to speed quickly in these areas."

According to their exit interviews, many employees feel that they do not learn of their value to their supervisor until they give their notice to leave. Regarding reprimands, some employees feel their supervisor's reprimands are too abusive and insulting particularly those given in public. Other employees are concerned that their supervisor does not reprimand those who need it most.

Carvin also stresses the importance of promoting employees who show management abilities, providing ongoing training to supervisors and measuring managers' effectiveness through exit interview analysis.

More information and quotes from employees comments available in the source news article.
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Views expressed here represent the opinions of the source articles and are not necessarily shared by Nobscot Corporation.

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