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| Publication | Article |
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| Training Magazine | Resolving Employee Complaints Before They Hit the Internet
January 25, 2010 These days, some of the most respected businesses in the world are finding themselves pilloried on the Internet by their own employees. Websites such as Glassdoor.com carry posts calling one Fortune 500 "the most abusive company I ever worked for," and another a place where workers will be "kicked like a dog." Hundreds of other companies are being skewered in the same way. Full Article (at Training Magazine) Full Article (Archived Copy) |
| SHRM HR Magazine | Getting The Last Word
January 1, 2010 Terrence F. Shea of HR Magazine interviews Beth N. Carvin on Best Practices in Exit Interviewing. Full Article (pdf) |
| The Globe and Mail | Irritated employees head for the door
November 16, 2009 The conventional wisdom is that people quit companies because of their boss. But after studying more than three million exit interview responses, consultant Beth Carvin says employees leave because of irritations. Some of the most common are limited growth or advancement opportunities, inadequate training, unreasonable workload, dislike of the type of work, perception of unfairness, unreasonable procedures, sexual harassment, perceived discrimination, difficult colleagues, lack of quality products or services, and discomfort with organizational ethics. Canadian HR Reporter The Globe and Mail: Irritated employees head for the door |
| HR Marketer Podcast | Interview With Beth N. Carvin, CEO of Nobscot Corporation
November 12, 2009 Our latest podcast features an interview with Beth N. Carvin, CEO of Nobscot Corporation, a global technology firm that focuses on key areas of employee retention and development. WebExit, Nobscot's Exit Interview Management System, provides an efficient method to identify the specific issues and irritations that are causing employee turnover in your organization. Listen To Podcast Here |
| Entrepreneur Magazine | Who Needs a Mentor? You Do. Someone who's been there, done that can offer invaluable insight. September 3, 2009 If you're an entrepreneur, it's likely you would benefit from having a mentor, suggests mentoring expert Beth Carvin, president and CEO of HR consulting firm Nobscot Corp. A successful woman entrepreneur has probably faced some of the obstacles you're encountering. She's learned what worked and what didn't work and can pass her advice along. "Why reinvent the wheel?" Carvin asks. Full Article (at Entrepreneur Magazine) Full Article (Archived Copy) |
| Pittsburgh Post-Gazette | Work Zone: Mentor can see clearly to help in job search
Monday, July 20, 2009 Most people think of a mentor as someone who helps them in their early 20s, guiding them toward a path that will help their careers. Full Article (at Pittsburgh Post-Gazette) Full Article (Archived Copy) |
| Wall Street Journal | Finding Anchors in the Storm: Mentors
January 27, 2009 Without as many opportunities mentoring becomes a more strategic avenue for career development. Full Article |
| Wall Street Journal | Ways to Make the Most of a Negative Job ReviewJanuary 13, 2009 Giving negative feedback can be stressful for a manager. Listen to and acknowledge what your manager is saying, regardless of whether you agree with the comments. "The worst thing you can do is to make excuses or put the blame on someone else," says Beth N. Carvin, CEO and President of Nobscot Corporation. Full Article |
| T+D (Training + Development) Magazine | The Great Mentor MatchJanuary, 2009 Xerox’s Women’s Alliance cracks the code on successful mentor programs. Every large organization faces a challenge in facilitating career development for diversity and affinity groups. Mentoring is a logical strategy, but mentor recruitment and mentor-mentee matching are often too unwieldy and time-consuming for a volunteer effort in a large company. Full Article at ASTD (.htm) Full Article (.pdf) Listen to the Great Mentor Match podcast: The Great Mentor Match Podcast |
| Globe and Mail | Tough love for tough timesOctober 8, 2008 As job concerns spread, blunt honesty, and much appreciation, can go a long way toward getting shell-shocked staff back on track. Full Article (at Globe and Mail) |
| Chain Store Age Magazine | Mentoring Programs Branching into Focused TractsOctober 2, 2008 Mentoring programs, once embraced as a general initiative to polish employee performance and boost morale, are now sprouting specialty niches. "Today, we are starting to see multiple mentoring programs for different goals and objectives," said Beth Carvin, CEO of Nobscot Corporation. Full Article (.pdf) |
| Workplace News Magazine (.pdf) | Mentorship: Learning from those in the knowJuly/August 2008 Nobscot's Mentor Scout Mentoring Program assists Xerox Women and newcomers to chart career path. Full Article (.pdf) |
| New York Post | SOME CORPORATE COUNSELJuly 28, 2008 A RISING NUMBER OF NEWBIES GET A BOOST THROUGH MENTORING An ever-growing number of junior employees are getting a similar leg up, through a rising number of corporate programs designed to pair female, minority or gay or lesbian employees with similar mentors. Beth Carvin of Nobscot Corporation, which offers software that allows employees to find a suitable mentor by filling out an online profile, says she's fielding "a huge demand for mentoring programs with midsize and large organizations." Full Article (at NY Post) |
| Post Gazette | Work Zone: Layoffs spur emotions in those left on the jobJune 30, 2008 Beth N. Carvin, the president of Nobscot Corp., a Honolulu-based human relations firm, said layoffs also cost companies, which usually is why they are a last resort option. The first factor in deciding about layoffs and who has to lose their jobs should be to determine how it can be done fairly, she said. If every woman and every member of a minority is let go, leaving no one but the white men behind, the process will not only be viewed as unfair by those the people who lost their jobs, but also may open up the company to lawsuits. Ms. Carvin said the mistake many companies make is to focus so much on the people who are losing their jobs that they forget about the employees left behind. Full Article (at Post Gazette) |
| Chain Store Age | Nobscot Offers Tool to Gauge Downsizing ImpactJuly 5, 2008 Nobscot Corporation, a developer of exit-interview management software, has created RIF Manager, a program to assess the overall impact of personnel cutbacks. The Web-based survey measures departing employee attitudes, survivor morale and more, according to the company. It also includes a "rebound recruiting" feature in the event some positions are later restored. Full Article (at Chain Store Age) |
| Associated Press - pdf | Economy limping along, leading indicators showJune 19, 2008 The economy, hobbled by higher fuel and food prices, tighter credit and a depressed housing market, is limping along at a snail's pace, a private business group said Thursday. Beth N. Carvin, CEO of Honolulu-based Nobscot Corp., a human resources software maker, said the company's business remains steady, but its customers are worried about their employees. "Employees are stopping contributions to their 401(k) plans out of pure desperation," she said. "Normally, a human resources person would encourage them to save, remind them of the company match. Now, with everything so expensive, what can they say?" Full Article (.pdf) |
| Human Resource Executive Magazine | Best Practices in MentoringJune 2, 2008 Here are 12 steps for starting and managing a successful corporate mentoring program by Nobscot Corporation CEO Beth N. Carvin. Full Article (at Human Resource Executive) |
| Human Resource Executive Magazine | Pivotal EmployeesJune 2, 2008 "One of the biggest mistakes that we make in HR is assuming that everybody wants growth," says Beth Carvin, president and CEO of Nobscot Corp., a Kailua, Hi.-based HR software firm. "Many employees love the work that they do and they don't want to grow. They just want to be treated in a manner that is consistent with the contributions they're making to the organization." Full Article (at Human Resource Executive) |
| Training Magazine - New Products Section - RIF Manager | Layoff Recovery ToolMay 28, 2008 Nobscot Corporation released RIF Manager, a Web-based survey and reporting tool designed to assist companies in recovering from downsizing, or "reductions in force (RIF)." The product combines automated exit interviews, surveys of surviving employees, risk assessment, a severance calculator, and other capabilities intended to help organizations deal with the repercussions of layoffs. Full Article (at Training Magazine) |
| New York Post | Social NetworkingApril 14, 2008 TO UNITE WORKERS, COMPANIES START OWN WEB-STYLE NETWORKING SITES With social networking sites booming in popularity, especially among the younger set, the corporate world is following suit, creating internal networks for employees modeled on Web communities like MySpace and Facebook. "It has to be a managed program," says Carvin. "If you take a MySpace and just slap it into a corporation, you'll get people slacking off." Full Article (at New York Post) |
| Human Resource Executive Magazine | Top Ten HR Products: Mentor Scout Talent Networking EditionOctober 2, 2007 Top Ten HR Products: Mentor Scout Talent Networking Edition uses personal profiles and interactive information exchange as a way to facilitate employee communication, collaboration, knowledge sharing and recognition. Why We Like It: Kudos to Mentor Scout for building a solution that engages all workers, but especially millennials, in collaboration and knowledge-sharing processes. Full Article |
| HR Reporter | Before You Go, Click HereAugust 9, 2006 SaskTel explores web-based exit interviews to get a clearer picture about why employees leave. A recent audit at Regina-based telecommunications company SaskTel revealed it wasn't making the most of its exit interview process, a key component of its employee retention strategy. For several years, the company used a web-based survey to conduct its exit interviews to understand why employees leave one department for another or leave the company completely. Full Article (at HR Reporter) |
| New York Times | What to Tell the Company as You Walk Out the DoorNovember 27, 2005 Q. What purpose do exit interviews serve? A. They aren't mandatory, but it's generally a good idea to participate if asked. For employees, the meetings can provide closure for their tenure at a company. For employers, they can help unearth facts about the workplace environment. Beth Carvin, chief executive of Nobscot, a human resources software company in Honolulu, says the best companies use this information to improve the workplace for those who remain. If employees are forthright in exit interviews, she said, "what they say can and will have bearing on what happens at that company down the road." Full Article (at NYTimes) |
| Stores Magazine | Home Schooling - Web Based Program Helps Home Depot Match Employees With MentorsNovember 2005 Mentoring has long been a popular way for retailers to instill loyalty and increase retention among employees. Now at Home Depot and other retailers, this long-standing tradition has met the internet. By using Mentor Scout, a web-based system developed by Nobscot Corp., Home Depot is able to automate the process of matching up mentors with those who want to learn. Full Article (JPG) |
| ABA Banking Journal | Making An Informed ExitOctober 2005 Reducing high employee turnover is a challenge for most banks. But to keep good employees, financial services organizations need to know the reasons employees are leaving so they can make appropriate changes to their policies and operations. Full Article |
| Phoenix Business Journal | Exit interviews help employers fine tune workplaceJul 11, 2005 "Companies have tried to use spread- sheets, create graphs, and it's time-consuming. They end up not doing them," Carvin said. "Today, retention is such a big issue. When the Internet came about, it created this huge opportunity for human resources people to start to improve some of their processes." With Nobscot's WebExit, employees can take the exit interview online, either anonymously or by identifying themselves. The data goes into a series of reports, complete with graphs and trends. Full Article |
| HR Innovator Magazine | Goodbye and AlohaJune 2005 Hawaii's Beth Carvin and Bruce Daly saw a need for a mentoring software program that would build on the success of their exit-interview system - and thus reduce the need for exit interviews. Now, Best Buy, Brunswick, and Home Depot swear by it. Full Article (PDF) |
| Reality HR: HR.com | Sedgwick Claims Management - Case StudyMay 30, 2005 Ric recently spoke with HR.com's Michael Moretti about a very effective, yet little known crucial tool in the battle against turnover: Exit Interviews. Full Article |
| HR.com | Exit InterviewsMay 20, 2005 The exit interview may be conducted through a variety of methods. Some of the methods include: in-person, over the telephone, on paper, and through the Internet such as with Nobscot’s WebExit. Full Article |
| IOMA Compensation & Benefits for Law Offices | New-Style Exit Interviews Claim to Reduce TurnoverMay 2005 Many law firm professionals believe exit interviews provide invaluable information that can help them craft effective recruitment and retention strategies. Full Article |
| IOMA Human Resource Department Report | How New Style Exit Interviews Can Help You Reduce TurnoverApr 2005 Employee retention is now a priority at even the highest levels of management. In fact, retention of key workers took the number-one spot (87% of respondents) among the top three business success factors for 2005 in a recent survey. Full Article |
| Bank Technology News | HR Management: Hated Working Here? Log On And Vent.Apr 2005 Firms like Union Planters, Fifth Third and Provident are using a product that automates exit interviews. Far from being viewed as impersonal, employees seem to like it. In the relentless pursuit of efficiency, a company called Nobscot Corp. is trying to help companies reap the benefits of an area that's been long-ignored but that can produce a treasure trove of usable information: the exit interview. And it's found takers in a handful of banks, including Fifth Third. The company's flagship product, called WebExit, has seen revenues increase 50 percent a year since the company was founded in January 2001, says founder and CEO Beth Carvin. She declined to provide exact revenue numbers. Most companies do not approach exit interviews efficiently, Carvin says. Historically, HR departments treated them as specific, one-off events and failed to detect patterns or carefully analyze the information they gleaned. But technology can change all that. "It's the absolute perfect process to automate," Carvin says. Full Article |
| Fast Company | Preparing for the new world of the online exit interview.Apr 2005 At companies such as T-Mobile, Campbell Soup, and Conair, employees complete an online questionnaire in the days before -- or even after -- leaving the company. Once an employee decides to quit (or is fired), corporate HR alerts Nobscot Corp., which sends the employee an email link to its 45-question online survey, known as WebExit. Nobscot aggregates the results to show companies trends in why people are leaving. Full Article |
| Insurance and Technology | Turnover TurnaroundMar 18, 2005 Even though Noridian Mutual Insurance Co.'s 11.5 percent employee turnover rate is below the 12.2 percent industry average, company officials wanted to improve the retention of its 2,000 employees. "We want to be the employer of choice in Fargo," says Pam Lawrence, assistant vice president of human relations for the carrier. "Employee retention is important to maintaining a productive company." Full Article |
| Computer World | Online service seeks to reduce head count churn by pinpointing why workers quit.Mar 14, 2005 WebExit is an exit-interview service designed for large companies -- many of which "find it nearly impossible to interview departing employees and then compile and track the data," claims Beth Carvin, CEO of Nobscot Corp., the Kailua, Hawaii-based developer of WebExit. Exit-interview information is primarily entered into paper forms, she says, and the typical human resources administrator "just pushes them aside." Ric Heimke agrees. He's vice president and national director of staffing at Sedgwick Claims Management Services Inc., a Memphis-based administrator of insurance claims. Before Heimke started applying insights gleaned from WebExit, annual turnover at his 4,000-person company was in "the mid-20% range," he says. But since Sedgwick began using WebExit two years ago, the turnover rate has dropped to about 16%. Heimke says it costs Sedgwick one-third of an employee's annual salary to train a new worker, so the savings from improved worker retention have been "huge." Looking at the data, Heimke has also been able to identify problems such as understaffing, training gaps and manager miscues and then apply remedies. Full Article |
| Industry Week | Exit Interview Solution Conquers Language BarrierMar 11, 2005 One of the things companies may overlook when going global is how to perform an exit interview in another language. Long known to provide valuable information aimed at improving employee issues, an exit interview shouldn't be cast aside because of a language barrier. Full Article |
| HR Hub | Nobscot's WebExit System Goes GlobalMar 8, 2005 The new version of WebExit includes a more robust database, improved security features, and an optional language module that supports more than 15 languages, including Chinese, Japanese and Korean. Full Article |
| HR Magazine (SHRM) | Employee FeedbackMar 5, 2005 Nobscot Corp. has launched an online software tool called WebExit, which offers employers a new and innovative way to conduct employee exit interviews. The web-based software tool provides employers with a self-service option to gather crucial feedback from employees whenever they leave the organization. The software automatically compiles, tracks and analyzes the results and can provide employers with a new feedback source that can get honest answers to tough questions. The self-service option for exit interviews also can increase employee participation, ease the HR department’s workload and provide valuable insight about the organization. Full Article |
| California Job Journal | Exit Interviews Go OnlineFeb 27, 2005 The exit interview, a time-honored tradition, is undergoing some dramatic change. Until now, a company executive sat down with departing employees to quiz them on the reasons for their departure. The face-to-face nature of the interview, however, often inhibited the exiting worker. Enter the age of the Internet and a new product called WebExit, which allows employees to answer questions online. Full Article |
| Wall Street Journal | Out With A BangJan 20, 2005 Beth Carvin designed software to help employers compile findings from exit interviews with their departing workers. Full Article |
| International Herald Tribune | Now tell me, online, why you're quittingJan 8, 2005 Boston Globe Article Reprint. Full Article |
| Boston Globe | Online Exit InterviewsJan 2, 2005 Job hoppers who want employers to know the real reason they're resigning are filling out exit interview surveys online. The practice allows them to tell human resources staff how they feel without participating in face-to-face exit interviews. Full Article |
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